Frequently Asked Questions

• Commercial Invoice: Details the value of the exported goods.
• Packing List: Specifies the contents, weight, and packaging details.
• Certificate of Origin: Issued by relevant trade authority.
• Export Permit (if applicable): Required for restricted goods (e.g., minerals, wildlife products, or agricultural products).

The clearance process typically takes  3 (three) to 5 (five) days from vessel berth to cargo loading on a truck.

Cargo is usually loaded within 24 hours after clearance.

• The shipper may indicate the ICD of preference on the Bill of Lading.
• The consignee may instruct the shipping line to nominate a preferred ICD or the main port.

The transfer of containers from the port to an ICD is typically within 48 hours. However, operational challenges may sometimes cause delays.

Yes, we provide insurance coverage for all cargo we carry.

You can hand over the Bill of Lading in three ways:

1. 1. Physically at our satellite office.
   2. Via courier service.
   3. By Telex release via email.